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"TSA screening procedures are conducted in a manner designed to treat all passengers with dignity, respect and courtesy and that occurred in this instance." - TSA statement
I did not feel respected or dignified when I was pulled aside for a full body grope down in North Carolina. TSA is denying this, but there are a lot of reports of TSA agents being arrested for stealing and molestation. I'm not saying they are ALL bad, but their track record is not good.
It comes down to this. Who do you believe - a government agency or an 85-year-old grandmother?
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